Support

If you run into a problem while installing, upgrading or using the panel, use any of the channels below. The same channels are listed in the panel under Settings → Feedback, where they can be copied with one click.

Official channels

Channel	Contact	Best for
Community group	QQ group 750395354	Quick questions, installation and upgrade help, experience sharing. Mention SCWebManager when joining, otherwise the request is rejected
Forum	bbs.jiil.top	Issues that need logs, screenshots or long descriptions; answers stay searchable for others
Email (recommended)	support@jiil.top	Fastest response; best for complex issues and logs that should stay private

Before you ask

1. Operating system and version (for example Windows 11 23H2, Ubuntu 24.04).
2. CPU architecture (amd64 or arm64).
3. Installation method (one-line installer, manual installation, repair via the maintenance tool).
4. Panel version, shown under Settings or at the bottom of the login page.
5. Relevant logs: data/startup-error.log, panel.err.log, and the tail of the instance console output.

Check these first

• Panel unreachable: make sure the daemon and panel processes are running and port 18233 is free.
• Empty player list: confirm the panel plugin is installed in the instance and the instance has been restarted.
• Problems after an upgrade: keep config.json and data/, and use the package that matches your platform and architecture.

See FAQ and Installation for more details.

Security notice

Never paste panel credentials, session tokens, SCKey secrets or full instance configuration into a group chat, forum post or email. Remove sensitive fields before sharing configuration files.